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CUSTOMER SUPPORT AND HELP DESK

Base Configuration Services

Our knowledgeable and engaged customer support and help desk service is a point of pride at Axion Health. Customer feedback continuously places ReadySet® support at the top of the OHS industry.

  

OHS > Under the Hood > Customer Support & Help Desk

Customer Support & Help Desk

customer-support-and-help-deskAxion Health has a full-time, dedicated group of customer support and help desk professionals, who pride themselves on providing the best customer support available in the industry. Our customer support offers unlimited phone and Internet support. In addition, the help desk application contains a growing library of online self-training and support tools.

 

The help desk application, which is embedded in the ReadySet®® software, allows users to submit and track tickets.Responses are typically received within an hour of submission between the hours of 6:00 AM to 6:00 PM Pacific Time, Monday through Friday.

 

 

We had several people with duplicate accounts, but I worked with them to resolve those issues. Shannon and the Help Desk had worked with me on fixing those. I think everyone was pleasantly surprised at how easy it was. And we do not have pages of illegible consents to try to do data entry!

 

Sabita Singh, Midland Memorial Hospital

 

 

 

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